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• PRICES
  

Unless noted otherwise, all prices are FOB, our factory in Gardena, CA.

•   PAYMENT METHOD 
  

We gladly accept checks, wire transfers and credit cards. Credit card payments are through Square with a 2.9% processing fee added to the order total.

•   PAYMENT TERMS
  

50% Deposit with signed (non-revocable) purchase order.  Balance due prior to shipment unless other arrangements have been made.  Deposits are non-refundable once work has begun.

•   NSF CHECKS POLICY
  

There will be an administrative charge of $25.00 for every returned check, plus any additional charge(s) made by the bank.

•   STORAGE CHARGES
  

Orders not picked-up within 30 days from completion will be subject to additional storage charges.

• CARTONING/PACKAGING CHARGES
  

6% Charge will be added to all invoices for cartoning and packing charges unless noted otherwise.

•   SALES TAX
  

If your business is based in California, or it has an office in California or if the merchandise that you purchase from us will be delivered within the State of California, we request you submit a California Resale Certificate;  otherwise, we are required to collect sales tax on every purchase.

•   ORDERING
  

Orders must be placed in writing; you may place orders directly to our office, or through one of our sales representatives.  Please make sure your order includes the following information. 
- Quantity ordered
- Product Description
- Price 
- Finish (Color) 
- Bill To & Ship To Address
- Freight, shipping method and instructions
- Purchase Order Number, when applicable
- Expected or required ship date

•   SIZES AND FINISHES
  

Arts Anvil Iron Works, Inc. merchandise is individually hand-made. Due to this artistic nature, sizes and finishes are subject to slight variations in color and material characteristics. Finishes and Specifications are subject to change without notice.
We offer standard finishes and other available finishes are available upon request. 

• WARRANTY
  

Arts Anvil Iron Works, Inc. warranties all products for one year against workmanship defects or failure. If your product fails under normal conditions within 12 months from shipping date, you must notify us in writing, describing these defects or failure, and submit a photograph showing product condition Arts Anvil IronWorks, Inc. will then do an inspection and based upon our discretion and decision, we will either repair and refinish the product, or replace it without any charge (parts and labor included). Items that fail due to negligence, ordinary wear, improper cleaning, public use, abuse or acts of nature will not be covered.

•   LEAD TIME
  

We will strive to ship all order as quickly as possible, most orders ship within 3-4 weeks.  The production lead-time will be stated in the quote or proposal provided. 

•   ACKNOWLEDGEMENT
  

An acknowledgement will be sent within 72 hrs after we receive your order. It is the customer's responsibility to verify the acknowledgment, and to notify Arts Anvil at once of any discrepancies found between your PO and the acknowledgment. Otherwise, the order will be shipped as acknowledged.

•   CANCELLATIONS OR CHANGES
  

Cancellations or changes cannot be accepted after an order has been processed. All changes or cancellations must be requested in writing and are subject to Arts Anvil's ability to conform.  All cancellations are subject to a 25% restocking fee (assuming a cancellation is possible to grant). It is the customer's responsibility to request and receive a written acceptance of such cancellation.

• FREIGHT AND SHIPPING
  

Deliveries must be to commercial addresses. We cannot make residential deliveries. All merchandise will be shipped "prepaid and add" unless indicated or other arrangements are made prior to ship date. Unless a shipper or freight company is specified, we will ship the best way, at our discretion. Our office will submit to you a "Projected Shipping Date and Cost" form before the ship date. We require your approval in this form in order to prepare the final bill and receive balance due (including freight charges) to release shipment.

•   FREIGHT CLAIMS
  

All merchandise is carefully packed and inspected before it leaves our warehouse. The carrier upon acceptance of the shipment assumes responsibility for its safe delivery. Claims for loss or damaged sustained in transit must be made directly to the carrier.

When the damage is discovered upon unpacking, you must make a written request for inspection by the carrier's agent within fifteen days of the delivery date. Additionally, you must file a claim with the carrier; such damage is the carrier's responsibility.  By following these instructions carefully, we guarantee our full support of your claim to protect you against loss from concealed damage.

Please inspect the merchandise immediately at the time of delivery and note on the bill of lading of any damages or shortages. If you don't do this you will not be able to file a successful claim and you will be responsible for all charges.

• RETURNS
  

Merchandise cannot be returned without the written consent of Arts Anvil.  Any shipped merchandise that is refused after shipment, is subject to a 25% restocking charge plus any freight charges that are incurred by Arts Anvil.  Merchandise returned without consent will be refused and returned to the buyer at their expense.

Credit for merchandise returned will not be issued until furniture is received in good condition. Refunds are payable only in the form of credit on future purchases.

• INSTALLATION
  

Arts Anvil Iron Works, Inc. is a manufacturer and supplier of architectural metalwork and lighting only. We are not responsible for any offloading, unpacking, moving or installing of same.

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